Privacy Policy

Last updated: November 9, 2026

This Privacy Policy explains what personal information we collect when you visit www.eggerfloors.com or contact us, how we use it, and the choices and rights you have. This website is intended for business audiences in the United States and Canada.

1. Who is responsible

The organization responsible for your personal information on this website is:

Privacy Officer: reachable at hello@eggerfloors.com.

2. Information we collect

a) When you visit the website (server logs)

Each time you access the website, your browser automatically transmits technical information to our hosting provider, including your IP address, date and time of access, page requested, referring URL, browser type and operating system. This data is used only to deliver the website, ensure its security and stability (for example, to defend against attacks), and diagnose technical problems. It is not combined with other data sources and is kept only for a short period before being deleted.

b) When you submit the partnership enquiry form

If you send us an enquiry, we collect the information you enter: first and last name, company name, business email, phone number (optional), business type, country of operation, product interest, estimated annual volume, and your message. We use this information solely to respond to your enquiry and to discuss a potential business relationship. We retain it for as long as necessary for that purpose and for up to 24 months after our last contact, unless a longer period is required by law or a business relationship results.

c) When you email or call us

If you contact us directly by email or phone, we process the information you provide in order to respond to you.

3. Hosting and service providers

We use carefully selected service providers who process personal information on our behalf and only according to our instructions:

• Website hosting: our web hosting provider hosts and delivers this website and processes server-log data as described above.
• Form processing: Formspree, Inc. (USA) — receives submissions from our enquiry form and forwards them to our team by email. Formspree also applies spam filtering to submissions. See Formspree’s privacy policy.
• Logo: Fritz EGGER GmbH & Co. OG (Austria) — the EGGER logo is loaded from EGGER’s content delivery network (cdn.egger.com). To display it, your browser connects to EGGER’s servers, which receive your IP address and standard browser information.
• Email: our email service provider stores correspondence with you.

We do not sell or rent your personal information, and we do not share it with third parties for their own marketing purposes. Information may be shared within the EGGER Group (Fritz EGGER GmbH & Co. OG and its affiliates) where necessary to answer product, supply or partnership enquiries.

4. Cookies, analytics and tracking

This website does not use cookies, analytics, advertising pixels, social-media plug-ins or any other tracking technologies. We do not track you across websites, and we do not use your information for targeted advertising.

If we introduce analytics or similar tools in the future, we will update this policy beforehand and, where required by law, ask for your consent first.

5. International transfers

Our service providers may store or process information outside your province, state or country — including in the United States and in the European Union (Austria). Where information is transferred, it may be accessible to courts, law-enforcement and national-security authorities of that jurisdiction. We take reasonable contractual and technical measures to protect your information wherever it is processed.

6. Data security

We use appropriate technical and organizational measures to protect your personal information against loss, misuse, and unauthorized access or disclosure. These include:

• Encryption of all connections to this website using HTTPS (TLS), enforced with HTTP Strict Transport Security;
• Security headers that restrict which external resources the website may load;
• Limiting access to enquiry data to staff who need it to respond to you;
• Using reputable service providers that maintain recognized security standards.

No method of transmission over the internet is completely secure. If you believe your interaction with us is no longer secure, please contact us immediately.

7. Your rights

Depending on where you live, you may have the right to:

• access the personal information we hold about you and receive a copy;
• request correction of inaccurate information;
• request deletion of your information;
• withdraw your consent to our use of your information at any time (this does not affect processing that took place before withdrawal);
• file a complaint with a privacy regulator.

Canada: You have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial law such as Quebec’s Act respecting the protection of personal information in the private sector (Law 25). You may contact the Office of the Privacy Commissioner of Canada or, in Quebec, the Commission d’accès à l’information.

United States: Residents of certain states (for example California, Colorado, Connecticut, Virginia and others) may have additional rights under state privacy laws. We do not sell or share personal information for cross-context behavioral advertising, and we do not use sensitive personal information. We will not discriminate against you for exercising your rights.

European Union: Because we are based in Malta, we also handle personal information in line with the EU General Data Protection Regulation (GDPR). We process enquiry data to take steps at your request before a possible business relationship, and server-log data based on our legitimate interest in running a secure website. You may also object to processing, ask us to restrict it, or request your data in a portable format, and you can complain to the Information and Data Protection Commissioner (IDPC) in Malta.

To exercise any of these rights, email our Privacy Officer at hello@eggerfloors.com. We will respond within 30 days and may need to verify your identity before acting on your request.

8. Children

This website is directed at businesses and is not intended for children. We do not knowingly collect personal information from anyone under 16.

9. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last revised. Material changes will be highlighted on this page.

10. Contact

Questions about this policy or how we handle your information? Contact our Privacy Officer at hello@eggerfloors.com or write to us at the address above.